Bontempo, Paulo Cesar2024-03-112024-03-112023ais do Distrito Federal. Goiânia (GO), 2023. 47 f. Dissertação (Mestrado Profissional em Administração) - Centro Universitário Alves Faria, 2023.https://repositorio.unialfa.com.br/handle/123456789/63This work aims to investigate the importance of the indicators developed by the Ombudsman in the management of the Regional Administrations of the Federal District. The ombudsmen have a direct communication channel that also serves to evaluate the quality of services provided to the population from demands received in the form of complaints, requests for information, complaints, suggestions or compliments. The study was carried out through a quantitative survey, by analyzing the answers to questionnaires sent to Administrators, Ombudsmen and Coordinators, on the application of Performance Indicators in Regional Administrations, the proactive actions carried out by the ombudsman teams and the decisionmaking of Administrators in the Administrative Regions of the Federal District, in view of the manifestations registered by citizens. Thus, it was possible to conclude that despite some divergences in the answers, the public agents surveyed demonstrate that they are aware of and use the indicators presented by the Ombudsman's Offices as a set of essential information for decision making that will result in better results in the execution of demandsptIndicadores de desempenhoOuvidoria