Bontempo, Paulo Cesar2026-05-052026-05-052026SILVA, Deborah Ribeiro da. Desafios para o aprimoramento da gestão e fiscalização de contratos de mão de obra terceirizada no Tribunal de Justiça do Estado de Goiás. Goiânia (GO), 2026. 85 f. Dissertação (Mestrado Profissional em Administração) - Centro Universitário Alves Faria, 2026.http://repositorio.unialfa.com.br/handle/123456789/776This study investigates the challenges in improving the management and oversight of outsourced labour contracts at the Court of Justice of the State of Goiás (TJGO). The research is justified by the need to ensure efficiency, transparency, and legal certainty in the use of public resources, particularly in light of an intensive administrative workflow which, in the 2025 cycle alone, anticipated over 450 items for procurement. The primary objective is to identify the main obstacles faced by managers and supervisors in optimising the process, considering the TJGO’s organisational structure. Grounded in New Public Management theory and the evolution of Brazilian administrative models — from patrimonialism to managerial administration — the theoretical framework discusses how outsourcing allows the institution to focus on its core activities, whilst requiring rigorous control to mitigate the risks of vicarious liability. Methodologically, this is qualitative, exploratory, and field-based research using an inductive approach. Data collection took place between January and February 2026 through semistructured interviews with ten civil servants from the Goiânia Judicial District Directorate. Data processing employed Bardin’s content analysis method, supported by technological tools such as aTrain for transcription (in compliance with the LGPD) and Voyant Tools for textual analysis. The results reveal a consensus on the need for automation and integrated systems to mitigate human error and improve interdepartmental communication. Technical training was identified as a critical issue for the majority of interviewees, highlighting that while the importance of oversight is recognised, gaps remain in the mastery of tools such as the Result Measurement Instrument (IMR). The study concludes that the TJGO’s management model possesses an adequate normative basis; however, its effectiveness is limited by insufficient human resources, the technical complexity of contract renegotiations, and an over-reliance on individual staff performance. It recommends the institutionalisation of governance based on risk management and objective indicators to strengthen the protection of public funds.This study investigates the challenges in improving the management and oversight of outsourced labour contracts at the Court of Justice of the State of Goiás (TJGO). The research is justified by the need to ensure efficiency, transparency, and legal certainty in the use of public resources, particularly in light of an intensive administrative workflow which, in the 2025 cycle alone, anticipated over 450 items for procurement. The primary objective is to identify the main obstacles faced by managers and supervisors in optimising the process, considering the TJGO’s organisational structure. Grounded in New Public Management theory and the evolution of Brazilian administrative models — from patrimonialism to managerial administration — the theoretical framework discusses how outsourcing allows the institution to focus on its core activities, whilst requiring rigorous control to mitigate the risks of vicarious liability. Methodologically, this is qualitative, exploratory, and field-based research using an inductive approach. Data collection took place between January and February 2026 through semistructured interviews with ten civil servants from the Goiânia Judicial District Directorate. Data processing employed Bardin’s content analysis method, supported by technological tools such as aTrain for transcription (in compliance with the LGPD) and Voyant Tools for textual analysis. The results reveal a consensus on the need for automation and integrated systems to mitigate human error and improve interdepartmental communication. Technical training was identified as a critical issue for the majority of interviewees, highlighting that while the importance of oversight is recognised, gaps remain in the mastery of tools such as the Result Measurement Instrument (IMR). The study concludes that the TJGO’s management model possesses an adequate normative basis; however, its effectiveness is limited by insufficient human resources, the technical complexity of contract renegotiations, and an over-reliance on individual staff performance. It recommends the institutionalisation of governance based on risk management and objective indicators to strengthen the protection of public funds.ptGestão de contratosFiscalização administrativaAdministração pública