Fernandes, Luiz Carlos do Carmo2026-08-172026-08-172026RIBAS, Vitor Yoshimitsu Fukuda. Satisfação na prestação do serviço público: análise do comparecimento virtual nas medidas cautelares de comparecimento periódico. Goiânia (GO), 2026. 117 f. Dissertação (Mestrado Profissional em Administração) - Centro Universitário Alves Faria, 2026.http://repositorio.unialfa.com.br/handle/123456789/810This research analyzes user satisfaction with the use of a digital tool, specifically a messaging application, for complying with precautionary measures of periodic court appearance. The study is based on the need to evaluate the provision of judicial public services from the concrete experience of court users, considering that the digitalization of service delivery brings both benefits and obligations to individuals on provisional release. Methodologically, the research is characterized as applied field research, with a predominantly quantitative approach and qualitative support, operationalized through an electronic survey applied to users of the Virtual Appearance Program of Aparecida de Goiânia, TJGO. The instrument included closed-ended questions, Likert-type scales, and open-ended questions, allowing the examination of respondents’ profiles, technological access, digital autonomy, operational barriers, perception of quality, institutional trust, and overall satisfaction. The results indicate a positive perception among users regarding virtual appearance, especially due to ease of use, reduced need for travel, time savings, and practicality in complying with the measure. However, it was observed that satisfaction does not result solely from the existence of the digital tool, but also from the clarity of information, respectful service, confirmation of appearance, and trust in the procedure. The study concludes that the use of a messaging application presents satisfactory results in the researched context, contributing to the improvement of judicial public service, provided that it is accompanied by clear guidance, support for users facing difficulties, and continuous monitoring by Judicial Administration.ptSatisfaçãoComparecimento VirtualFerramenta digitalServiço público judicial