Bomtempo, Paulo Cesar2024-03-262024-03-262022PEREIRA, Valdiney Prins. A centralização de processos na percepção dos colaboradores da cooperativa Sicredi Cerrado Go. Goiânia (GO), 2022. 59 f. Dissertação (Mestrado Profissional em Administração) - Centro Universitário Alves Farias, 2022.http://repositorio.unialfa.com.br/handle/123456789/344This work had as general objective to know the perception of the collaborators of the Cooperativa Sicredi Cerrado about the centralization of the processes in a single back-end structure. To make this possible, the following problem question was answered: What is the perception of employees about the centralization of processes in a single back-end structure of Sicredi Cerrado in Goiás? In terms of the theoretical axis, topics related to the centralization and decentralization of organizational processes were addressed. In order to answer the problem question and achieve the general objective, an exploratory research was carried out, of a qualitative nature, through which interviews were carried out with representatives of 10 agencies of the Cooperativa Sicredi Cerrado in Goiás. For data analysis, the content analysis technique was used. It is believed that knowing the opinions of the Institution's employees in relation to the centralization of processes in a single back-up structure, the chances of management making decisions that promote the implementation of change through the involvement of the team will be greater. From the research carried out, it was possible to verify that the achievement of standardization in the performance of activities is the main positive point of the centralization process in a single back-up structure. According to the respondents, the lack of centralization generates divergent understandings on the part of the various agencies in relation to the development of activities and this compromises the quality of the results. The limitations found in this study revolved around the managers' lack of availability to respond to the survey, as well as the limited literature on centralization of administrative processes. For future research, we suggest a study of the results obtained with the centralization of activities in a single back-up structure, as well as the efficiency and effectiveness obtained with the standardization of activities. Another suggestion is to carry out a comparative analysis between the results obtained with the centralization and the results obtained with the decentralization of administrative processes in Sicredi CerradoptCentralizaçãoDescentralizaçãoProcessos organizacionais